In the beginning
From the start of White Shark Media’s conception their primal focus is to provide the best possible service for their clients. As with all new companies White Shark Media encountered challenges and have since focused on continuous improvements for their clients.
Clients will now have a direct contact consultant that will bridge personalized service for their accounts. Our senior SEM Consultants are also available through this process to ensure that the needs of the clients are being met by their consultant.
Follow Up Strategies
Clients are able to meet monthly with their SEM Strategist to discuss reports from the past 30 day activity as well as their ADWords account. Currently we use Go To Meeting for these meetings as it allows clients and their SEM Strategist to visually communicate and understand the current reports and best options moving forward.
In order for clients to have a clear understanding of their Campaign Reports we now provide personal assistance with the set up and the processes for their campaigns (http://advertise.bingads.microsoft.com/en-us/training-accreditation-find-a-pro-directory?companyid=4313). Clients will no longer spend time trying to “figure it out”, but will be lead through the Ins and Outs to optimize Adwords campaign for stronger results.
Although each client is assigned their own SEM Specialist, The SEM Specialist of White Shark Media is part of a team of 3-5 with their supervisor who oversees the progress for each client. This frame of teamwork offers valuable input that will in turn become beneficial to their client.
We had a lot of requests from our clients to enable phone tracking. As part of our ADwords Management plan we have teamed up with Marchex, and have now included phone tracking for free. As a Client you will now have the tracking data from all of your customer phone inquiries – http://bigmedia.xyz/video/white-shark-media-complaints-review/.
As a client you can assure to receive personalized attention and that we will pursue evolving forward as it is our goal to support continued success for you and your business.