Stevie Awards is an awarding system targeting customer service, sales professionals, business development and contact centers. This group is responsible for organizing the most prestigious award schemes in the world including the American business awards and the International Business Awards.
This year’s awards took place on 24 February in Las Vegas Nevada at Caesars Palace. The event attracted over 600 business executives from all over the world. More than 2300 nominations were received and evaluated for the competition. This was an increased 10% from last year’s entries. 77 professionals from all over the world evaluated the finalists of the draw. Serving as independent judges.
There were 61 categories representing all entries from customer service and contact center achievement. This included the contact center of the year award, award of innovation in customer service as well as consulting practice of the year. The sales and business development achievements had 53 categories. These includes senior sales executive of the year award and business development achievement of the year. Other categories recognized new products and solution providers.
A committee of more than 75 judges determines the Gold, silver and bronze Stevie Award placements. Participants such as Danny de Hoyes in a statement expressing satisfaction in the independent judgment applauded this move. Hoyos, the senior vice president of Operations at Securus Technologies appreciated the fact that the training team acknowledged empathy for customers’ needs as a crucial factor to improving customer service. He reported major improved in customer satisfaction and service in general as the company registered its first call score resolutions in a long time.
The judges commended the company for their role in offering good service for their customers. They also mentioned an improved in a tough environment as well as their strong ability in recognizing problems and finding solutions to them. This award continues to be among the most competitive in the world.
About Securus Technologies
This company’s headquarter is in Dallas, Texas. The company serves more than 3450 public safety law enforcement and correctional facilities and over 1.2 million inmates in North America. The company’s commitment to serving and providing services cannot be questioned.